Buying on Used Creative
Used Creative is a marketplace for one-of-a-kind pieces from the creative industries — props, sets, installations, furniture, and objects from film, TV, fashion, events, and retail. Every item has a life behind it, and buying here gives it a next chapter.
Before you buy, it's worth knowing how our marketplace works. We're being upfront about the process because we'd rather you know what to expect than be surprised after checkout.
Finding what you're looking for
Browse by category, or use search to find something specific. Each listing includes a description, dimensions and specs, condition notes, and where available, the story of where the piece came from — production, brand, or event.
If you have questions about an item before you buy, use the Contact Seller button on the product page. Sellers are expected to respond within 24 hours.
Placing your order
When you're ready to buy, add the item to your cart and proceed to checkout. At the shipping step, you'll choose between two options:
Store pickup (collection) You collect the item directly from the seller's location. Collection is free. Once your order is confirmed, the seller will be in touch to arrange a date and time — please don't arrive without a confirmed slot.
Arrange delivery You are responsible for booking and paying for delivery. Before you book a courier, you'll need to contact the seller to agree a collection date, time, and any access details (for example, loading bay availability, parking, or whether the item needs to be disassembled). Once that's confirmed, you can go ahead and book with one of our recommended partners:
- Royal Mail / Parcel Force — for smaller items up to 50 × 50 × 50cm: get a price
- AnyVan — for furniture, large props, and installations: get an instant quote
- Zippd — quick quotes for deliveries of all sizes: get a delivery quote
We recommend getting a rough quote before you buy so you know the full cost upfront. Delivery costs are not included in the item price at this time.
A note on where we are
We'll be honest: the delivery experience on Used Creative is not yet seamless. Shipping isn't integrated into the checkout, which means there are a few more steps involved than you'd find on a standard retail site.
We're working on it. In the meantime, we've tried to give you as much guidance as possible at every step of the journey — and the seller is always your first point of contact if anything is unclear.
If you run into any issues, contact us at hello@usedcreative.com.
After your purchase
You'll receive an order confirmation email with your order summary and the seller's contact details. Your next step depends on what you chose at checkout:
If you chose store pickup: contact the seller to confirm the collection address and agree a date and time. Please don't arrange to collect without a confirmed slot first.
If you chose delivery: contact the seller to agree a collection date, time, and any site access details. Once you have that confirmed, book your courier using one of the recommended partners above and share the booking details with the seller so they know when to expect collection.
Every purchase is covered by the item's terms and conditions, which you confirmed at checkout. Please read these carefully before buying — some items on Used Creative are display-only props and may not be suitable for all uses.
Selling again
Changed your mind, or found a better home for it? Relist any item on Used Creative commission-free, at no extra cost.
Questions?
Get in touch at hello@usedcreative.com and we'll do our best to help.
