FAQ

FAQs – Used Creative Circular Marketplace

 

---

 

🛍️ Buying & Selling

1. What is Used Creative?
A circular marketplace where brands, creatives, and production teams can buy and sell pre-loved set builds, displays, and props at a fraction of their original cost—keeping creative waste out of landfill.

2. Who can use the platform?
Anyone in the creative, retail, event, theatre, or production industries—buyers looking for unique or affordable assets, and sellers looking to offload high-quality creative materials sustainably.

3. How do I list an item?

Sign up and complete your profile, choose your membership - Pioneers get more benefits.

Upload photos (hero, close-ups, scale)

Add details: materials, dimensions, usage history

Price competitively (50–70% below production cost recommended)

4. What categories can I list under?
Furniture, lighting, mannequins, props, signage, staging, plinths, display walls, materials (wood, Perspex, textiles), and more.

 

---

 

💸 Pricing, Fees & Commissions

5. Is there a listing fee?
There are no upfront listing fees for the first 100 pioneer members. Fees may apply for logistics or premium listing features later.

6. What commission does Used Creative take?
Used Creative charges 15%, 20% or 40% commission (depending on your chosen membership package) on successful sales, deducted at the point of sale via Stripe.

7. How are payments processed?
All payments are securely processed through Stripe. Funds (minus commission) are deposited directly into the seller’s connected bank account.

 

---

 

🌍 Shipping & Logistics

8. Who handles delivery and shipping?

Sellers can offer collection or manage delivery themselves

Used Creative Logistics (via partners) can provide collection, delivery, or warehousing if preferred

Shipping costs are typically arranged outside the platform, based on buyer-seller agreement

9. Do you ship internationally?
Currently, Used Creative focuses on the UK market, but cross-border sales can be arranged case-by-case. Reach out to support if you’re buying or selling outside the UK.

 

---

 

🔁 Returns & Disputes

10. What’s the returns policy?
As a circular marketplace, all sales are final, unless the item arrives damaged or significantly different from the listing. Disputes must be raised within 48 hours of receipt.

11. What if there’s a problem with the item?
Contact support with photos and order info within 48 hours. Used Creative will work with both parties to find a fair resolution.

 

---

 

📦 Extra Services

12. What is Warehouse R&R?
A service where Used Creative photographs, and lists your creative waste or leftover assets on your behalf. Ideal if you're short on time.

13. What are Hot Drops?
Curated, themed bulk releases (e.g., vintage lighting, branded props, seasonal styling kits) offered for a limited time or quantity.

 

---

 

🌱 Sustainability & Impact

14. How does this support ESG goals?
By giving assets a second life, Used Creative helps reduce landfill waste, resource extraction, and emissions. A sustainability dashboard (launching summer 2025) will provide measurable impact data.

 

---

 

✨ Company Info

©️ 2025 Used Ltd, Trading as Used Creative 

Company No. 15704844    VAT No. 481 5506 85

 

 

💬 Still Have Questions?

Reach out via the Contact Page or browse our upcoming Help Center for more guidance.